Terms of Service

By creating an account or using the Shyft SG platform (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Platform. These Terms constitute a legally binding agreement between you and Shyft SG Pte Ltd (“Shyft SG”).

Shyft SG is a Technology Platform, not an employer or an Employment Agency. We facilitate connections between Workers and Hotels. All engagements are direct contracts between the Hotel and the Worker. Shyft SG does not direct, supervise, or control how work is performed.

Shyft SG operates a premium digital marketplace connecting verified hospitality workers (“Workers”) with boutique hotels, capsule hotels, and serviced apartments (“Hotels”) in Singapore. We maintain high standards across every engagement — from the quality of our verified talent pool to the properties we onboard.

Shyft SG is not an employer. We act solely as an intermediary platform facilitating connections between Workers and Hotels. The employment relationship (whether temporary, part-time, or freelance) exists exclusively between the Worker and the Hotel.

• You must be at least 13 years of age to create an account
• Workers under 16 years of age are subject to minor work restrictions (see Section 8)
• Workers must hold one of the following valid authorizations recognized by MOM:
  • Singapore Citizen or Permanent Resident (PR)
  • Long Term Visit Pass (LTVP / LTVP+) holders with a valid Letter of Consent (LOC) issued by MOM
  • Student Pass holders (subject to MOM work-hour limits — see Section 8)
• Hotels must be registered entities with a valid Unique Entity Number (UEN)

4.1 All Users

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate, current, and complete information during registration
• You must not create multiple accounts or share your account with others
• You must promptly update your information if it changes (especially work pass status)

4.2 Workers

• You must complete onboarding training (100% completion) before applying for shifts
• You must maintain an active and valid work pass at all times while active on the Platform
• You must arrive on time and fulfill all confirmed shift obligations
• You are expected to uphold the professional standards expected by boutique and luxury hospitality properties

4.3 Hotels

• You must provide accurate shift details including dates, times, location, and pay rates
• You are responsible for providing a safe, respectful, and legally compliant working environment
• You must comply with all Singapore employment laws, including MOM regulations
• You must comply with the Work Injury Compensation Act (WICA) and maintain valid insurance coverage for all Workers engaged through the Platform
• Wages must be paid to Workers within 7 days of the salary period end date, in accordance with the Employment Act
• Properties listed on Shyft SG are reviewed by our team to ensure alignment with our premium hospitality standards

5.1 Applications

• Workers apply for shifts posted by Hotels. Applications remain in “PENDING” status until accepted or declined by the Hotel.
• Hotels may accept or decline applications at their discretion
• Once accepted, the shift is confirmed and binding on both parties

5.2 The 12-Hour Rule

Hotels cannot decline an accepted application within 12 hours of the shift start time. This protects Workers who have already committed and made travel and personal arrangements.

5.3 Cancellation and Strikes

• Workers may cancel pending (unaccepted) applications at any time without penalty
• Cancelling a confirmed shift within 24 hours of its start time incurs a Late Cancellation Strike
• Accumulating 2 strikes triggers a formal warning
• Accumulating 5 strikes may result in account suspension or permanent ban

Both Workers and Hotels participate in the Shyft Tier System, which reflects reliability, quality, and commitment to our premium hospitality community.

Higher tiers unlock access to premium shifts, priority matching, and enhanced visibility with top-tier properties. Tier status is determined by total verified hours worked (Workers) or total hours of staff hired (Hotels).

7.1 Platform Usage Fee

Shyft SG charges Hotels a Platform Usage Fee of S$2.00 per worker-hour worked through the Platform. This fee covers platform access, worker verification, roster management, and digital timesheet services. Shyft SG does not currently hold an Employment Agency (EA) License; all engagements are direct contracts between Hotels and Workers.

7.2 Worker Pay

• Hourly pay rates are set by the Hotel at the time of posting and are visible to Workers before applying
• Shyft SG tracks shift hours and estimated pay but does not process payments directly
• Payment is the sole responsibility of the Hotel, in accordance with Singapore employment law
• Hotels must pay Workers within 7 days of the salary period end date
• Workers are responsible for ensuring their declared work authorisation is valid and current
• Payment disputes should first be raised through the Platform's in-app messaging system; unresolved disputes may be escalated to contact@shyftsg.com

In accordance with Singapore law, Workers between 13 and 16 years of age are subject to the following restrictions, which are enforced programmatically by the Platform:

• No night shifts: Cannot work between 11:00 PM and 6:00 AM
• Maximum shift duration: 6 hours per day
• Mandatory rest: At least 14 consecutive hours of rest in any 24-hour period

Hotels that attempt to circumvent these protections will have their accounts suspended immediately.

You agree not to:

• Provide false, misleading, or fraudulent information at any stage
• Harass, intimidate, or discriminate against other users
• Circumvent the Platform to arrange shifts directly, bypassing our system
• Use automated tools (bots, scrapers) to interact with the Platform
• Attempt to gain unauthorized access to other accounts or Platform infrastructure
• Post shifts with intentionally misleading pay rates, conditions, or property details
• Behave in any way that damages Shyft SG's reputation or the trust of our hospitality community

Violation of these rules may result in immediate account suspension or termination.

Shyft SG curates its property and worker network to maintain the standard of a premium hospitality platform. We reserve the right to:

• Decline or remove Hotel accounts that do not meet our operational or ethical standards
• Restrict or suspend Worker access pending admin review
• Remove reviews or listings that are misleading or inconsistent with platform quality

These measures exist to protect every participant in our ecosystem — workers, properties, and guests alike.

Shyft SG reserves the right to suspend or remove any account that violates these Terms, engages in fraudulent activity, or poses a risk to other users. Removed users will be notified of the reason and may appeal by contacting support at contact@shyftsg.com.

12.1 Matching Service — Not an Employer

Shyft SG provides matching and scheduling services that facilitate direct engagements between Hotels and Workers. Shyft SG is not a party to any employment contract, service agreement, or work arrangement entered into between a Hotel and a Worker. Shyft SG does not employ, supervise, direct, control, or retain any Worker. All such relationships are formed exclusively between the Hotel and the Worker.

Shyft SG does not currently hold an Employment Agency (EA) Licence issued by the Ministry of Manpower (MOM). All placement decisions are made independently by Hotels and Workers through the Platform.

12.2 Conduct of Third Parties — Theft & Property Damage

Shyft SG expressly disclaims all liability for the acts, omissions, conduct, or misconduct of any Worker, Hotel, or third party on or off the Platform, including but not limited to:

• Theft, pilferage, or misappropriation of property belonging to a Hotel, its guests, or any other party, by a Worker engaged through the Platform
• Physical damage to hotel premises, guest belongings, equipment, or any other property caused by a Worker during or after a shift
• Fraud, misrepresentation, or dishonest conduct by any user of the Platform
• Harassment, assault, discrimination, or any other unlawful behaviour by a Worker or Hotel
• Any personal injury (including bodily harm) to guests, hotel staff, or third parties arising from the actions of a Worker

Hotels acknowledge that they engage Workers at their own risk and are solely responsible for evaluating the suitability of each Worker prior to and during deployment. Shyft SG's verification process (including platform tier ratings) is provided as a convenience tool only and does not constitute a guarantee of character, suitability, or trustworthiness.

12.3 Hotel Responsibility for On-Site Security & Supervision

Hotels are solely and entirely responsible for:

• Maintaining adequate internal security measures at their property, including but not limited to key-card access control, surveillance systems, secure storage of valuables, and guest security protocols
• Supervising and directing all Workers engaged through the Platform while on-site, including ensuring compliance with the Hotel's internal policies, codes of conduct, and any applicable regulatory requirements
• Conducting their own due diligence on any Worker before granting access to sensitive areas of the property (e.g. guest rooms, safes, back-of-house storage)
• Maintaining valid Work Injury Compensation Act (WICA) insurance coverage for all Workers engaged on-site
• Reporting any incident involving a Worker (including theft, damage, or misconduct) directly to the relevant Singapore authorities (Singapore Police Force, MOM, or other regulatory bodies as appropriate)

Shyft SG strongly recommends that Hotels obtain appropriate premises liability insurance covering the conduct of temporary or contract workers.

12.4 General Limitation of Liability

To the maximum extent permitted by Singapore law, Shyft SG, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages of any kind, arising from:

• The conduct, acts, or omissions of any Worker or Hotel on or off the Platform
• Any workplace injury, accident, or incident during a shift
• Theft of or damage to any property in connection with a shift
• Non-payment or late payment by a Hotel to a Worker
• Loss of data or unauthorized access to your account
• Service interruptions, system downtime, or technical errors
• Decisions made by Hotels in accepting or declining Worker applications

In any event, Shyft SG's aggregate liability to any party shall not exceed the total platform usage fees paid by that party to Shyft SG in the three (3) months preceding the event giving rise to the claim. Hotels and Workers agree to resolve disputes with each other directly and to indemnify Shyft SG against any claim arising from their mutual engagement.

12.5 Definition of “Verified”

The term “Verified” or “Verified Worker” as used on the Platform refers solely to the following limited process:

• An automated or manual check that the Worker has submitted a Singapore-issued identity document (NRIC, work pass, or equivalent) that appears on its face to be valid and unaltered
• Confirmation that the submitted document type is one of the pass types eligible for use on the Platform under MOM regulations

“Verified” is explicitly NOT and does not constitute:

• A criminal background check or clearance from the Singapore Police Force (SPF) or any other law enforcement agency
• A character reference, endorsement, or attestation as to the Worker's honesty, trustworthiness, or fitness for any particular role
• A guarantee of future performance, reliability, or professional conduct
• A representation that the Worker has no prior criminal record, pending charges, or history of misconduct

Hotels must not treat platform verification status as a substitute for their own due diligence. Shyft SG accepts no liability for any harm arising from reliance on verification status alone.

12.6 Gross Negligence & Wilful Misconduct Carve-Out

Nothing in this Section 12 shall operate to limit or exclude Shyft SG's liability for:

• Its own gross negligence or wilful misconduct
• Death or personal injury caused directly by Shyft SG's own negligence
• Fraud or fraudulent misrepresentation by Shyft SG
• Any other liability that cannot be excluded or limited under Singapore law, including the Consumer Protection (Fair Trading) Act or any applicable MOM regulations

The limitations in Sections 12.2, 12.3, and 12.4 apply only to third-party conduct and to Shyft SG's ordinary operational liability — not to direct, intentional wrongdoing by Shyft SG itself.

12.7 Severability

If any provision of this Section 12 (or any other part of these Terms) is found by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable under applicable Singapore law, that provision shall be deemed severed from these Terms to the minimum extent necessary. The remaining provisions shall continue in full force and effect and shall be construed as if the severed provision had never been included.

The parties agree that the court may, where possible, modify the invalid provision to give effect to the original commercial intent of the parties to the greatest extent permitted by law.

12.8 Ratings and Tiering System

Worker ratings and tier designations (Silver, Gold, Platinum) displayed on the Platform are generated automatically by the Platform's algorithm based solely on:

• Cumulative verified shift hours recorded on the Platform
• Numerical ratings submitted by Hotels following completed shifts

These ratings and tier designations are provided for informational purposes only. They do not constitute, and must not be construed as:

• An endorsement, recommendation, or approval of any Worker by Shyft SG
• A guarantee of a Worker's skill level, professional competence, or reliability in any future engagement
• A character assessment or reference as to the Worker's integrity, honesty, or trustworthiness
• A representation that a higher-tier Worker presents a lower security or conduct risk

Ratings reflect the subjective assessments of individual Hotels and may not be representative of a Worker's general performance. Shyft SG does not edit, moderate, or verify the accuracy of ratings submitted by Hotels, except to remove ratings that violate our platform policies (e.g., discriminatory or abusive ratings).

Hotels must not use tier status or star ratings as a substitute for their own assessment, supervision, and due diligence when engaging any Worker.

All content, branding, logos, and software on the Platform are the property of Shyft SG Pte Ltd and are protected by Singapore and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days before they take effect. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

For questions about these Terms of Service, contact: