Terms of Service

1. Acceptance of Terms

By creating an account or using the Shyft Sg platform (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Platform. These Terms constitute a legally binding agreement between you and Shyft Sg Pte Ltd (“Shyft Sg”).

2. Platform Overview

Shyft Sg operates a digital marketplace connecting hospitality workers (“Workers”) with boutique hotels, capsule hotels, and serviced apartments (“Hotels”) in Singapore.

Shyft Sg is not an employer. We act solely as an intermediary platform facilitating connections between Workers and Hotels. The employment relationship (whether temporary, part-time, or freelance) exists exclusively between the Worker and the Hotel.

3. Eligibility

• You must be at least 13 years of age to create an account
• Workers under 16 years of age are subject to minor work restrictions (see Section 8)
• Workers must hold a valid work authorization recognized by the Ministry of Manpower (MOM) — including Singapore Citizen/PR status, Employment Pass, S Pass, Work Permit, or other valid pass types
• Hotels must be registered entities with a valid Unique Entity Number (UEN)

4. Account Responsibilities

4.1 All Users

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate, current, and complete information during registration
• You must not create multiple accounts or share your account with others
• You must promptly update your information if it changes (especially work pass status)

4.2 Workers

• You must complete the onboarding training (100% completion) before applying for shifts
• You must maintain an active and valid work pass at all times
• You must arrive on time and fulfill your shift obligations

4.3 Hotels

• You must provide accurate shift details including dates, times, location, and pay rates
• You are responsible for providing a safe working environment
• You must comply with all Singapore employment laws, including MOM regulations for foreign workers

5. Shift Booking and Cancellation Policy

5.1 Applications

• Workers apply for shifts posted by Hotels. Applications are in “PENDING” status until accepted or declined by the Hotel.
• Hotels may accept or decline applications at their discretion
• Once accepted, the shift is confirmed and binding on both parties

5.2 The 12-Hour Rule

Hotels cannot decline an accepted application within 12 hours of the shift start time. This protects Workers who have already committed and made arrangements.

5.3 Cancellation and Strikes

• Workers may cancel pending (unaccepted) applications at any time without penalty
• Cancelling a confirmed shift within 24 hours of its start time incurs a Late Cancellation Strike
• Accumulating 2 strikes triggers a formal warning
• Accumulating 5 strikes may result in account suspension or permanent ban

6. Tier System

Both Workers and Hotels participate in the Shyft Tier System:

Higher tiers grant access to premium shifts, priority matching, and enhanced visibility. Tier status is determined by total hours worked (Workers) or total hours of staff hired (Hotels).

7. Payment

• Hourly pay rates are set by the Hotel at the time of posting and are visible to Workers before applying
• Shyft Sg tracks shift hours and estimated pay but does not process payments directly
• Payment is the sole responsibility of the Hotel, in accordance with Singapore employment law
• Workers must have completed document verification (by an Admin) before receiving their first payout
• Disputes regarding payment should first be raised through the Platform's messaging system

8. Minor Worker Protections

In accordance with Singapore law, Workers between 13 and 16 years of age are subject to the following restrictions:

• No night shifts: Cannot work between 11:00 PM and 6:00 AM
• Maximum shift duration: 6 hours per day
• Mandatory rest: Must have at least 14 consecutive hours of rest in any 24-hour period

These restrictions are enforced programmatically by the Platform. Hotels that attempt to circumvent these protections will have their accounts suspended.

9. User Conduct

You agree not to:

• Provide false, misleading, or fraudulent information
• Harass, intimidate, or discriminate against other users
• Circumvent the Platform to arrange shifts directly (bypassing the system)
• Use automated tools (bots, scrapers) to interact with the Platform
• Attempt to gain unauthorized access to other users' accounts or Platform systems
• Post shifts with intentionally misleading pay rates or conditions

Violation of these rules may result in immediate account suspension or termination.

10. Account Suspension and Removal

Shyft Sg reserves the right to suspend or remove any account that violates these Terms, engages in fraudulent activity, or poses a risk to the safety of other users. Removed users will be notified of the reason for removal and may appeal by contacting support.

11. Limitation of Liability

To the maximum extent permitted by Singapore law, Shyft Sg shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• The conduct of any Worker or Hotel on or off the Platform
• Any workplace injury or incident during a shift
• Non-payment or late payment by a Hotel
• Loss of data or unauthorized access to your account
• Service interruptions or system downtime

12. Intellectual Property

All content, branding, logos, and software on the Platform are the property of Shyft Sg Pte Ltd and are protected by Singapore and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days before they take effect. Continued use of the Platform after changes constitute acceptance of the revised Terms.

15. Contact

For questions about these Terms of Service, contact: